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Terms & Conditions

The registration and the use of the services of “Exclusive-Sicily” involves the acceptance from the purchaser of the General Conditions that are reported here. Only adults over age 18 can register and use the services. Anyone who intends to register himself is obliged to indicate exclusively his own personal data and guarantees that the data is truthful, correct and updated.

1. Prices and arrival in the vacation places
The rates are calculated in Euro and include the elaboration of the stay indicated in the booking. The selected price DOES NOT include the eventual personal expenses such as the use of the minibar, telephone, pay TV and other extra services offered by the hotel. If an arrival delay is expected, please contact the agency to inform about the delay and to know the procedures adopted in these cases.

2. Information about booking and payment
* The total amount of the booked stay will be put in writing during the online booking.
* The amount related to the whole stay will be then debited through banking credit transfer.

For a further guarantee of the transaction, at the end of the online operation the purchaser will receive two e-mails:
* A summarizing message with all the details of the booking that certifies the availability and the prices.
* A message to confirm the banking credit transfer both for the account that for the rest of the amount.
The names indicated on the booking must be the names of the persons registering for the trip.

3. Travel documents
To enjoy the purchased stay, it is essential to present yourself at the reception of the vacation place with the travel documents directly printed with the purchaser computer. The travel documents are printable at the end of the transaction (booking and relative payment). The travel documents are not modifiable.

4. Cancellation of the booking and no show
It is necessary to pay 30 % of the entire amount of the vacation unless other arrangements are made based on the selected vacation. The rest of the amount has to be paid at least 5 weeks before the departure.
In case of a cancellation or no show, there will be a penalty applied:
If there is a cancellation or no show

up to 60 days prior to arrival – 40% fee of the total amount
up to 59 – 42 days prior to arrival – 50 % of the total amount
up to 41 – 22 days prior to arrival – 60 % of the total amount
up to 21 – 15 days prior to arrival – 80 % of the total amount
up to 14 – 8 days prior to arrival – 90 % of the total amount

No refund with cancellations less than 7 days prior to arrival.
In the case of a cancellation, the purchaser must contact the agency “Exclusive-Sicily” via email: or in any written form, providing personal data and references contained in the booking voucher. Penalties will be released at that time.

5. Customers’ obligations
The customers must have valid identity documents.

6. Obligations of the agency
If a booking is not available, alternative vacations will be offered at customer’s request.

7. Protection of the Privacy
When you book a stay through the site, you have to give some essential personal information, such as the name, e-mail, address, telephone number. This information allows us to elaborate the booking of the service as well as to give information to the customer about the state of advancement of the booking or possible changes.
All personal data is confidential.

8. Liberatory
As it is allowed by the Italian law in force, the agency reject any explicit or implicit guarantee and the agency will not be responsible of any kind of damage consequent to the use of that site, included direct, indirect, accidental, punitive and consequential damages.

9. Obligatory communication according to the Law 269/98, Art. 16
Crimes of prostitution or juvenile pornography will be penalized with imprisonment according to Italian law, even if these crimes are made in foreign countries.